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Preventing and managing conflicts

Do you find it difficult to avoid tensions in your teams and manage situations of friction?

Preventing and Managing Conflicts
5 OBJECTIVES

1.

Improve your interpersonal communication

2.

Develop problem solving skills

3.

Promote emotional management

4.

Promote mediation

5.

Establish a culture of conflict resolution

In any professional environment, conflicts can arise and have a negative impact on the productivity and well-being of teams.

As a leader, HR director or manager, it is essential to anticipate them and manage them constructively to promote a harmonious working environment.

We understand you:

How you feel today:
  • You are aware of the tensions and frictions that arise between members of your team or between different departments, but you feel overwhelmed by the conflicts within your team.


  • You feel frustrated or helpless when conflicts are not resolved adequately and problems persist


  • You feel angry with colleagues involved in conflicts, but also with yourself because you don't know how to handle them.


  • You feel anxious because you don't know the outcome of conflicts or you fear their escalation.


  • You are stressed by persistent and unresolved conflicts and fear having to manage the negative impact on the work environment and productivity.

  • You are demotivated because of persistent conflicts, you feel discouraged, even disengaged over time

What you are doing today:
  • You have difficulty detecting and anticipating the warning signs of conflicts in order to defuse them early enough


  • You want to resolve conflicts effectively, but you don't always know how to intervene


  • You react impulsively, angrily, or authoritarianly to conflicts, imposing your decision without listening to the parties in conflict.


  • You seek to avoid open conflict, adopt a passive attitude and sometimes prefer to ignore it in the hope that it will resolve itself.


  • You sometimes downplay the importance of the conflict and your colleagues may feel neglected.

  • You take sides with one of the parties in a conflict, without seeking to know more, rather than remaining impartial and detached

What you can't do today:
  • You are having difficulty establishing a climate of trust and collaboration conducive to conflict prevention


  • You fail to foster dialogue and active listening to resolve disputes as they arise


  • You are unable to manage your emotions and those of others in conflict situations, favoring calm and thoughtful responses.


  • You fail to create a work environment or relationship dynamic that encourages conflict resolution in a constructive and autonomous manner


  • You're trying to encourage open and transparent communication within your team, but you're struggling.


  • You do not use specific communication techniques to promote mutual understanding, active listening and clarity in exchanges, thus involving misunderstandings which are the source of many conflicts.

What you need:
  • You need conflict management skills to prevent and resolve disputes constructively


  • You need a better understanding of group dynamics and the factors contributing to conflict


  • You need strategies and techniques to facilitate communication and conflict resolution within your team


  • You need to put in place procedures and policies to manage conflicts fairly and equitably


  • You need to encourage mediation and the search for mutually beneficial solutions to restore a peaceful working environment.


  • You need to acquire problem-solving techniques to address sources of conflict constructively, seeking mutually satisfactory solutions and creating an environment conducive to communication and collaboration

What we can do for you:
  • We can provide you with advice and training in conflict management


  • We can analyze your work environment and identify conflict risk factors


  • We can help you put in place procedures and policies adapted to the prevention and management of conflicts


  • We can support you in mediation and the search for lasting solutions to resolve existing conflicts


  • We help you create a culture conducive to transversality and cooperation

What you will get:
  • You will be able to calmly recognize the first signs of conflict, you will accept that disagreements are normal and you will address them proactively.


  • You will gain a better ability to anticipate and prevent conflicts within your team


  • You will develop your conflict management and problem-solving skills and know how to intervene effectively to resolve conflicts and restore constructive communication.


  • You will create a positive working climate, promoting collaboration and engagement among your team members


  • You will optimize the productivity, well-being and job satisfaction of your employees

Benefit from personalized support in conflict prevention and management.

Together, we will work to establish a harmonious working environment and strengthen collaboration within your team.

Our specific strengths to support you effectively:

✅ Certified professional coach in individual and group coaching

✅ 20 years of professional experience as a manager, HR director and CEO in very large structures

✅ Higher education in management, human resources, business, project management, change management and communication

✅ 20 years of personal and professional development

✅ 14 years of professional coaching experience

✅ 11 years of practice in theatrical improvisation and clown art

✅ 10 years of practice in relaxation and sophrology

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